Permitting Applications Manager
Permitting Applications Manager
Salary: $86,693.76 - $143,069.75 Annually
Location: Seattle, WA
Job Type: Civil Service Exempt, Regular, Full-time
Department: Seattle Information Technology
Job Number: 2019-01886
Closing: 11/26/2019 12:00 AM Pacific
Position Description
Are you passionate about delivering technology solutions that exceed client expectations and generate business value? Do you have exceptional communication skills and interpersonal savvy with a talent for moving people to action? If your answer is yes, then this opportunity is for you!
Department Overview
The City of Seattle is seeking an energetic, forward-thinking, strategic leader who inspires the best in others with proven experience building high performing teams for the position of Permitting Applications Manager with Seattle Information Technology (IT).
As a city, Seattle is known as a progressive leader in technology, innovation and the environment. As an employer, the City of Seattle is leading local government in environmental stewardship and social justice amongst other things, making our City what it is today and shaping our exciting future. The organization's workforce plays a critical role in making this possible.
Seattle IT is the technology backbone of the City of Seattle's complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 700+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-in-Class digital services delivery team and set best practices for others to follow. We are a learning organization with a priority on talent development and building high performing teams.
Job Responsibilities
The Permitting Applications Manager is responsible for Seattle's Permitting application platform, Accela Automation, and associated side systems (includes COTS and custom applications, databases, interfaces and reporting). Accela is the city's enterprise platform for permitting, licensing and inspections serving 8 Seattle departments and King County. The Permitting Applications Manager is accountable for the strategic vision and governance of the enterprise platform balancing customer needs and expectations with a focus on providing a seamless public customer experience.
The position will oversee all aspects of design, development, implementation, and maintenance of the enterprise system, as well as departmental systems. In addition, the Application Manager sets the tone for teamwork and collaboration across a variety of IT disciplines to ensure new implementation projects and operational support work is accomplished in a client-focused manner. The position manages a workforce of 30 staff with an operations budget of approximately $4.5M. The Applications Manager is part of the department's IT leadership team and reports directly to the Director of Platform Applications.
Key Accountabilities/Responsibilities:
- Develop and execute product strategies and create product roadmaps that prioritize client needs, and lead to cost effective service delivery.
- Lead, inspire, develop and motivate a cross functional, high performing team responsible for design, development, configuration, test, training, implementation and support initiatives that are innovative, adaptable, responsive and agile.
- Build consensus, drive collaboration and mange relationships across internal teams, stakeholders, client business partners and vendors.
- Manage scope, resources, timelines, expectations and deliverables to deliver quality and balanced products on time and on budget.
- Develop comprehensive work plans that include resource management plans in order to forecast projections to ensure appropriate staffing levels.
- Continually evaluate and improve the tools and processes used to effectively deliver products and services more rapidly and cost effectively.Define and analyze comprehensive metrics to inform the success of products post implementation and ongoing operation of system performance.
- Manage operational support activities – maintenance, uptime and availability of core IT applications and database systems, perform preventative maintenance, and life-cycle management of components.
- Maintain financial budgets including capital plans, operating expenses, licenses, labor (employee, professional services), and subscriptions.
- Participate in security, risk, privacy and other internal audits to ensure system compliance and stability.
- Articulate and drive resolution to issues and foster communication in all directions. Adeptly deliver tough messages in a way the builds partnerships and inspires action.
- Prepare and present business cases that clearly describe strategy and tactical objectives to stakeholders and all levels of executive leadership to define continual product improvement.
- Maintain vendor relationships – negotiate rates, statement-of-work, service levels, consultant assignments, and project deliverables and timelines.
Qualifications
NOTE: Initial review of applications received will occur on 11/18/2019.
NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.
- Bachelor's Degree in computer science, business administration, information technology, or a closely related field.
- 5 years of progressively responsible information technology experience in one or more of the following IT areas:
- Software engineering and design;
- Business analysis;
- Project and product management.
- 3 years of experience as a lead or supervisor of technical staff from a variety of disciplines.
- Demonstrated ability to convey technical issues, alternatives, and solutions to senior level managers (Business and IT).
- Demonstrated experience with application development and support methodologies.
- Strong interpersonal skills; ability to communicate and manage relationships with customers, vendors, partners, and business managers/Executives across various levels of the organization.
- Demonstrated strategic and proactive approach to problem solving.
- Ability to translate business needs and technology into a sustainable technology solutions strategy with an executable plan.
- Demonstrated experience in a workplace that values diversity.
- Highly developed written and verbal communication skills.
NOTE: Submit cover letter and resume along with NeoGov application
NOTE: Employment contingent upon successful completion of comprehensive background investigation in compliance with Seattle's Fair Change Employment Ordinance SMC 14.17. Background investigation may include CJIS certification conducted under the purview of Seattle Police Department.
Additional Information
Desired Qualifications:
- Government/public sector experience.
- Agile and innovative mindset to drive business outcomes enabled by technology.
- Ability to balance the long-term and short-term implications of individual decisions.
- Experience with agile development practices (DevOps, Agile, Scrum, etc.).
- Experience with permitting business functions or systems including regulation, enforcement and tracking systems, or other permitting applications (i.e. Hansen, Accela, etc.).
Desired Competencies:
- Ability to build trust and engagement with executives, customers, peers and team.
- Able to take risks and learn from failures; encourages the same from others.
- Ability to break down silos, engage in transparent communications and build trust.
- Ability to hire, retain and motivate high performing teams.
- Ability to produce high quality deliverables while maintaining schedule commitments.
- Experience creating strong working relationships with co-workers in business units, technology teams and across all levels of the organization.
- Strong oral and written communication skills in order to convey technical information to non-technical staff or customers,
- Proven ability to proactively solve problems and recommend solutions. Strong analytical and critical thinking skills. Process orientation with strong attention to detail.
- High energy; able to deal with demanding pace and changing priorities and the ability to remain calm under pressure.
- Use of good judgment and discretion to resolve a variety of issues or interpersonal conflicts as they arise.
Special Conditions:
- Ability to work non-business hours.
- Ability to work On-call.
- Occasional travel to offsite facilities and remote locations may be necessary.
- Agency
- City of Seattle
- Address
- Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104
- Website
- http://www.seattle.gov/jobs