Endpoint Administrator, Public Safety & Telecommunications

Endpoint Administrator, Public Safety & Telecommunications

DEPARTMENT: Information Technology Services

REPORTS TO: Director, Administrative Systems and User Services

PRIMARY FUNCTION: To manage software and hardware used in the Public Safety and Telecommunications departments including, but not limited to Ccure, PBX management, Victor and current VoIP system. To support the users of these tools onsite or remotely as necessary, with emphasis on the safety of the university community.

QUALIFICATIONS:

• Bachelor’s Degree in a Computer Science-related field from an accredited university preferred, 2-5 years’ experience in a team-oriented, collaborative environment; high self-motivation with excellent attention to detail.
• Ability to effectively communicate technical information to nontechnical personnel in a professional and courteous manner.
• Strong problem-solving skills. Must be able to apply troubleshooting best practices and technical expertise to solve complex technical problems.
• Experience supporting and configuring computer hardware, software, printers, and user accounts on both Mac and PC operating systems.
• Experience supporting web browsers, mobile devices, and network connections.
• Working knowledge of Active Directory, ticketing systems, and Remote Support tools.
• Able to perform basic repairs on computer hardware and printers
• Strong organization and note taking skills

DUTIES & RESPONSIBILITIES:

• Provide expertise and technical knowledge about university applications for Public Safety systems.
• Provide expertise and technical knowledge about university telecommunication for both VoIP and analog systems.
• Troubleshoot emergent issues with public safety and telecommunication systems.
• Solve any critical issues promptly and thoroughly.
• Coordinate updates with the IT Help Desk and End Point team.
• Coordinate Public Safety needs with the IT teams to provide a path forward.
• Manage and oversee the appropriate user/permission strategy for all systems and equipment

PHYSICAL DEMANDS: Mobility within the office. Ability to walk, sit, stand and climb stairs. Ability to use hands and fingers, to handle office equipment, records and files. Occasionally required to reach with arms and hands, and to stoop, kneel or crouch. Vision abilities required by this job include the ability to read and discern written errors on paper and electronic documents. Ability to talk and hear. Ability to lift up to 15 pounds.

Qualified applicants should forward a cover letter and resume via email to HROffice@pointpark.edu (preferred) or mail to:

Point Park University

Human Resources Office

201 Wood Street

Pittsburgh, PA 15222

When responding via email please reference - ENDPOINT ADMINISTRATOR, PUBLIC SAFETY & TELECOMMUNICATIONS - in the subject line.

Please submit documents in Rich Text (.txt) Word document (.doc) or Adobe Portable Document Format (.pdf).

All emails submitted will receive an automatic confirmation email. Due to some junk mail filters, the confirmation email may not reach you. To ensure receipt of the confirmation email, utilize the return receipt option built into your email program when sending your information. 

NO PHONE CALLS PLEASE. Due to the high volume of resumes received, Point Park University will not be able to respond to inquiries regarding the status of your resume. If we determine that your skills and experience match the position requirements, we will contact you to discuss the opportunity further. If you do not hear from us, we encourage you to revisit our website at www.pointpark.edu for the status of the position and future opportunities. 

Point Park University is an Equal Opportunity Employer.