Enrollment Specialist

The University of North Carolina at Charlotte is seeking applications for an Enrollment Specialist for Academic Affairs. This is a full-time, permanent staff position. 

Purpose of the Position: The Enrollment Specialist is the first point of contact for student inquiries including telephone and walk-ins for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for both Online Academic and Professional Credit programs via telephone and email to provide program consultation and guide students through information gathering and decision-making process of application and enrollment.

Salary: $40,165 - $44,628

Minimum Qualifications: Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent.

Essential Job Duties: The first point of contact for student inquiries includes telephone and walk-ins for the School of Professional Studies. Responsible for recruiting prospective students, following up with existing students for all SPS programs via telephone and email to provide program consultation and guide students through information gathering and decision-making process of application, registration, and enrollment. Participates in appropriate recruitment and enrollment activities including information sessions, program knowledge sessions, and meetings with Senior Program Manager and Associate Director or Enrollment. Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats. Become knowledgeable about all SPS programs and processes so as to guide students accordingly. Understand collaborating department processes and manage daily relationships with key stakeholders. Have functional knowledge of admissions and application CRMs and DestinyOne. Utilize Salesforce to document and follow up with prospective students. Update enrollment statuses daily. Utilize dashboards as a tool for follow-up and strategy for outreach. This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.

Preferred Qualifications: The preferred qualifications are for the incumbent to be an expert user of Google Suite and Microsoft Office Suite. Have a sales background with Salesforce experience. Have experience in recruiting in higher education, call center experience, high level of customer service capabilities, and ability to develop rapport quickly. Other preferred qualifications are having a high level of integrity and perspective with regard to enrollment management, understanding the unique target market for adult learners, and an excellent communication aptitude.

Salary and benefits are competitive; interested individuals should apply online at https://jobs.charlotte.edu. Search for SHRA job #008256. Applicants are subject to background checks.

The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity or sexual orientation.